Refund policy

📩 For all Return & Exchange requests, please write to us at: support@gojunglee.in

Return & Exchange Policy

• Please raise any Return/Exchange request within 7 days of delivery (including the delivery day). Requests after this will not be accepted.

• Size Issue / Wrong Product:
  If you receive a wrong product or the size doesn’t fit, you can request an exchange. We will arrange reverse pickup at no extra cost.

  • Exchange is possible for the correct size or same product value.

  • If the new product costs more, the difference needs to be paid online.

  • Exchange/Return will be allowed only once per order.

• Refund Policy:
  We provide refunds only in case of defective or damaged products.

  • To get a refund, email us at support@gojunglee.in with your order details, issue, and clear product photos.

  • Refund will be done to the same bank account/payment method used.

  • If the defect is due to mishandling by the customer, no refund will be given.

  • In case of any refund is approved, it will take 5-7 business days to get credited to your original payment method.
  • Damage/exchange product will be delivered within 5-7 business days.

• In exceptional cases (when the correct product is delivered but we still accept the return), ₹100 will be deducted from your refund for reverse pickup charges.

• Important Conditions:

  • Products must have the original sticker/label attached, be neatly folded, and properly packed. Without this, exchange/return won’t be processed.

  • Used or washed products cannot be exchanged or refunded.

  • Products bought on Sale/with Discount codes are not eligible for refund.

  • Free exchange for size issues, but no refund on size issues.

  • Returns/refunds are not possible if there is a slight variation in colour or design compared to website/social media images (small differences may happen due to lighting and display).

• Damaged Package:
  Please do not accept delivery if the package looks damaged from outside.

• We reserve the right to refuse any Return/Exchange if the product doesn’t meet the above conditions.

• Undelivered Prepaid Orders:

• We prioritize customer satisfaction and process refunds promptly for undelivered orders, including cases where delivery fails due to incorrect address or contact details provided by the customer

• Eligibility:

• Full refunds apply to prepaid orders that:
• Fail delivery after reasonable attempts (e.g., wrong address, contact details provided by the customer).
• Receive no response to our refund request emails within 14 days.

      Process:

• We email requesting payment details for refund initiation.
• If no reply within 7 days, we send a final notice: "If we don't hear back by [specific date], we'll consider the order resolved per our refund policy—no further action needed."